Tickets from Euroteam - your own risk

Here is a description of how it works (or not actually), when you buy tickets from Euroteam. Note, you can get lucky and get your tickets, but this has happened frequently:

You order your tickets in good time, and pay your money to Euroteam.
Euroteam doesn't have the tickets but will try to source them for you.
If they get them cheaper than what you paid for them, will get your tickets. If prices are higher on the market, you have a problem! Euroteam will then not buy you any tickets.
Euroteam will continously push forward the time of delivery all the way to that you will get them outside jut before the event. You will get explanations that they are travelling to hotels delivering, and "you will get them soon". Then you are likely to get the message that they have failed to get you any tickets, in the last minute.
You have travelled to got to an event, have taken all the cost for this, and have no other chance of getting any tickets. The cost of travel hotel etc and pain of missing the event you wanted to see are yours to suck up.

If you are lucky, you will get your money back after a lot of processing and a lot of time. I have not heard of anybody getting any compenstion for all other cost. Money back for the tickets - at best.

Euroteam will in the worst case, for them, have "borrowed" your money for a few months before paying them back to you (or keeping them in some cases). The best case is that they find the tickets cheap and sell them to you with a profit.

But the risk is all yours, and Euroteam just fails to deliver if they are not making a profit on what they sold you.

onsdag 20 juli 2011

How to report Euroteam ticket scams

I did find this very helpful page from The European Consumer Center in Norway: Forbruker Europa Euroteam
(Edit: this page is down, but I think you still can find help from the Norway Authorties. See here.)

They describe the issues they are having with Euroteam, and how you could go about reporting them. Be warned though, it is a cumbersom process that takes time. Especially since Euroteam is stalling the process, and hopes the consumer gives up.

But if you do get scammed on tickets by Euroteam - do report it as the site recommends!

And check if your insurance company can help you.

Good Luck!

2 kommentarer:

  1. Crooks. Crooks. Crooks. Paid €800 euros for two tickets for Roland garros last Saturday. Was sent only one ticket on the morning of the event. And I know the other ticket was sold twice. Once to me but not issued and again to some other woman. So travelled all the way from Liverpool, paid for flights and hotel and a €400 ticket only to be stranded, ticketless, disappointed and very angry. They should not be allowed to get away with this. They haven't even had the decency to answer emails, phonecalls. They leave it till the last minute to send you the tickets and when there is a problem they become uncontactable.

  2. We recently had a very similar experience after my husband purchased French Open tickets from Euroteam, and we even postponed our honeymoon to Paris to attend the Open and planned events while in Paris around the day we were supposed to attend. Unfortunately, even though we were reassured just a couple of days before the tournament (the day we were leaving the U.S. to fly to Paris) by Euroteam that we would receive the tickets via email, we did not ever receive them. We did get 2 emails around the same time we should have been at the tennis tournament and a couple of voicemails left back in the U.S. on the day of the tournament stating Euroteam was not able to get tickets transferred to our name (he purchased the tickets back in February, so not a very good excuse and not sure why they would still be trying to transfer tickets he purchased months before into our names).

    It sounds like a lot of people have had similar problems and after reading up on the company it appears that it has been going on for years. I'm an attorney in Florida and I have written to Euroteam and so far haven't received a response. It's simply not acceptable that a company is allowed to continue these practices.

    If you would like to share your personal experiences so we can try to do something to prevent this from happening to others in the future, please email me at:
    (don't forget the "dot" after the word Problems and With when sending the email)